References

This page lists references referred to in blog posts:

Adobe Systems Ltd. State of Create Study. April 2012.
Barton, Dominic; Grant, Andrew; and Horn, Michelle (2012). Leading in the 21st Century. McKinsey Quartley, June.
Jaffe, Adam (2014)  How to create a land of innovation. http://www.business.auckland.ac.nz/; accessed 22/9/14.
Kachaner, Nicolas, and Michael Deimler. 2008. How leading companies are stretching their strategy. Strategy and Leadership 36 (4): 40-3.
McGrath, Rita Gunther (2013). The End of Competitive Advantage. Harvard Business Review Press.
Oxford Economics, The New Digital Economy, 2011.
Skordoulis, Rosemary, and Patrick Dawson. 2007. Reflective decisions: The use of socratic dialogue in managing organizational change. Management Decision 45 (6): 991-1007.
Sonnenberg, Frank, and Beverley Goldberg. 2007. Encouraging employee-led change through constructive learning processes. Journal of Business Strategy: 53-7.
www.trendwatching.com/trends/future-customer-service; accessed 4/9/2014.